Refund policy
We want you to love what you ordered. If something isn’t right, we’re here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
To be eligible, items must be:
- In the same condition you received them
- Unworn / unused
- With original tags attached
- In the original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
- Email us at serv@agebox-ops.com with your order number and reason for return.
- If your return is approved, we’ll send a return shipping label and instructions.
- Ship the item back using the label and instructions provided.
Important: Items returned without a prior return request will not be accepted.
Questions about a return? Contact us anytime at serv@agebox-ops.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at serv@agebox-ops.com so we can review the issue and make it right.
Exchanges
We don’t process direct exchanges. The fastest way to get the right item is to:
- Return the original item, and
- Once the return is accepted, place a new order for the item you want.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt for any reason, without justification.
Returned items must still be in the same condition received, unworn/unused, with tags, in original packaging, and with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at serv@agebox-ops.com.